Over the past few years, as well designed, thought out, and tested some services and products are, it does feel that some fare worse than ever.
It’s curious to see a pattern highlighted in a specific consumer segment, by one veteran designer:
Big opportunity for improvement. I’m curious to see other segments called out by folk passionate about improvement, and new options be developed and introduced - all to improve the daily lives of folk in that space, interacting with user-centric products and services.